Privacy Statement
CCoRP™ - Certified Caregiver Resilience Practitioner™
Effective from: August 2026
At CCoRP™, we are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Notice explains what information we collect, why we collect it, how we use it and the choices available to you.
Who we are
CCoRP™ (Certified Caregiver Resilience Practitioner™) is a caregiver education and capacity development programme providing learning, professional development, resilience programmes and organisational services for family caregivers, unpaid carers, professional caregivers and organisations.
For the purposes of data protection law, CCoRP™ is the Data Controller for the personal information collected through our website, programmes and related services.
The information we collect
Depending on how you engage with CCoRP™, we may collect:
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Your name
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Email address
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Telephone number (where provided)
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Organisation and job role (where applicable)
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Billing information and payment records (payments are processed securely by our payment providers)
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Programme registration details
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MRDI™ questionnaire responses
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Programme reflections and feedback
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Communications you send to us
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Technical information relating to your use of our website or learning platform (where applicable)
Why we collect your information
We collect and process personal information to:
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Register you for CCoRP™ programmes
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Deliver learning materials and programme communications
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Generate your personal MRDI™ Development Profile
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Monitor your progress throughout the programme
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Evaluate programme effectiveness
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Respond to enquiries and provide support
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Improve our programmes and participant experience
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Meet legal, regulatory and accounting obligations
Where appropriate and with suitable safeguards, anonymised information may also be used for programme evaluation, quality improvement, service development and research.
How we use your MRDI™ information
Your responses to the CCoRP™ Multidimensional Resilience Development Index (MRDI™) are used to:
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Generate your personal Development Profile
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Support your learning and reflection
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Evaluate your development throughout the programme
Where programme evaluation is undertaken for organisations, commissioners or research purposes, results will normally be presented in an anonymised and aggregated format so that individual participants cannot be identified.
Lawful basis for processing
Depending on the service provided, we process your information because:
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It is necessary to deliver the programme you have enrolled in.
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You have provided your consent where required.
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We have a legitimate interest in improving and evaluating our educational programmes.
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We are required to meet legal or regulatory obligations.
How we store your information
Your information is stored securely using password-protected systems and appropriate technical and organisational security measures.
Where possible, information is encrypted and access is limited to authorised individuals who require it for programme delivery or administration.
Sharing your information
We do not sell your personal information.
We may share information only where necessary with trusted service providers who help us deliver our services, including:
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Learning platform providers
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Email communication providers
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Payment processors
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Secure cloud storage providers
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Professional advisers where legally required
These organisations are required to protect your information and use it only for the purposes of delivering services on our behalf.
How long we keep your information
We retain your information only for as long as necessary to:
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Deliver our programmes
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Maintain programme records
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Meet legal, regulatory and accounting requirements
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Support ongoing participant services where appropriate
Anonymised programme evaluation data may be retained for longer to support research and the continued development of the CCoRP™ methodology.
Your rights
Under UK data protection law, you may have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information where appropriate
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Restrict or object to certain types of processing
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Withdraw consent where processing is based on consent
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Request a copy of your personal information in a portable format where applicable
Some rights may be subject to legal or contractual limitations.
Cookies and website analytics
Our website may use cookies and similar technologies to improve your experience, understand website usage and support website functionality.
Where required, you will be given the opportunity to manage your cookie preferences.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our programmes, services or legal obligations.
The latest version will always be available on our website.
Contact us
If you have any questions about this Privacy Notice or how your personal information is handled, please contact:
CCoRP™